Tag Archives: customer communication

What is Personal Customer Service and How Do You Provide It?

People crave human connections. They want personalized experiences and genuine interactions. They want to be [...]

How to Leverage Text Messaging in Your Content Marketing Strategy

Great content means nothing in “content marketing” without a strategy for distribution and delivery. And [...]

Provide Better Customer Experiences When You Overcome These Business Challenges

No one could have predicted the full range of business challenges in 2020. And we’re [...]

Why Do People Want to Text Your Business During the Pandemic?

You may have seen stats like 75% of consumers want to text businesses and wondered [...]

5 Tips to Keep Your Conversations Focused on Customers

Every opportunity you get, you should be listening to your customers and having real conversations [...]

5 Things Your Business Can Do to Get More Responses From Customers

Last week we talked about a few different reasons why text messages don’t get responses [...]

3 Ways to Measure Customer Engagement Through Texting

When you want to measure customer engagement related to texting, you must consider factors beyond [...]