Category: Customer Engagement
What rock climbing teaches me about follow-up communication
I love rock climbing. I spend hours in the gym every week and in the warmer months I take my li...
How texting helps you increase customer lifetime value
When you cultivate strong relationships with customers and foster strong brand loyalty, all whi...
A new start: How to use texting to increase accountability
Without someone checking in or offering reminders, some things are just harder to get done.
How 1 email lost a car dealership an otherwise guaranteed sale
How and why personalized texting with an automated touch saves businesses.
Take note and personalize every text
If you're going to text your customers, you have to keep it personal.
Automate your customer love and still keep it personal
Stay in contact at the exact right times with custom fields and automated messaging.
Use Ringless Voicemail, make better connections
Engaging with people is about more than texting. But it’s not about phone calls either.
13 times it’s really important that you follow up
2019 is here and you’ve committed to improving your follow-up.
New year, new you: How to respond to negative reviews
If you're not planning to improve your responses to reviews, I hope you'll rethink.
Your 2019 texting goals
2019 is your year to start or improve your texting strategy.