Category: Customer Engagement
13 times it’s really important that you follow up
2019 is here and you’ve committed to improving your follow-up.
New year, new you: How to respond to negative reviews
If you're not planning to improve your responses to reviews, I hope you'll rethink.
Your 2019 business texting goals
2019 is your year to start or improve your texting strategy.
More engagement in 2019: How to garner more responses to your texts
Even while you celebrate all your 2018 wins, you have to keep your 2019 goals in mind.
6 ways to improve your business process and increase customer retention
Stay in touch and engage personally, keep customers around, generate leads, make more sales...
In the holiday spirit: 3 ways to use texting to show customer appreciation
Holiday deals and specials bring in current customers and hopefully draw in new ones.
Why reviews matter and how to get them
With so many decisions, you’re probably relying on online reviews.
Speedy communication is the best customer service care
Gone are the days that I can wait a day or two before responding to a message.
Turning hardship into personal connections with Skipio
Here are four ways you can use business texting to relate personally to customers.
How a leak turned into the best customer service experience
To create loyalty in business you need to provide an exceptional experience.