Category Archives: Customer Engagement

3 Tips for Engaging Employees and Team Members While Working From Home

Transitioning to working from home is always a huge change. Let alone when it isn’t [...]

5 Reasons That Every Business Needs to Request Customer Reviews

It’s really easy to not have a solid way to request customer reviews. Maybe for [...]

How to Use Texting for More Engagement With Customers

Even as you celebrate all your wins in the present, in the back of your [...]

4 Simple Steps for Handling Negative Customer Feedback

Yes, it’s scary to ask for feedback. And yes, it’s perhaps even scarier when that [...]

When Do Customers Actually Want to Receive Reminders From a Business?

A well-timed reminder absolutely transforms your relationship with clients, customers, and even team members, so [...]

Create Brand Advocates Out of Regular Customers

When you want to create brand advocates, it starts simply with providing positive customer experiences [...]

Business Review Stats You Need to Know Before Requesting Reviews

We love open dialogue and feedback that starts conversations. That’s why we love online reviews. [...]

How to Use Text Messaging to Increase Customer Accountability

Running a successful business relies so heavily on accountability. Without someone checking in or offering [...]

Why Customer Reviews Matter and How to Get Them

When you want to try a new restaurant, how do you decide where to eat? [...]

Speedy Communication Is the Best Customer Service Care

Gone are the days that I can wait a day or two before responding to [...]

Reconnect With Past Customers Painlessly

There is a myth that if you provide amazing service, it’s the only thing customers [...]

How Biscuits and Gravy Taught Me About Unforgettable Connections

A couple months back I met a colleague over Saturday breakfast at one of those [...]

Why Can’t I Get Any Customers to Read My Message?

Rate yourself: On a scale of 1–10, how effective is your communication with your customers? If [...]

Tyler Garns on Using Marketing Automation to Stay Customer-Focused

We sat down with Tyler Garns, Founder and CEO of Box Out Marketing, to discuss how [...]

3 Solutions to the Most Common Customer Retention Challenges

Bamboo plants have the potential to grow exponentially in a short amount of time once [...]