Author Archives: Anna Wendt

When Do Customers Actually Want to Receive Reminders From a Business?

A well-timed reminder absolutely transforms your relationship with clients, customers, and even team members, so [...]

8 Business Texts to Avoid Sending

The vast majority of people want to receive texts from businesses and communicate with businesses [...]

Create Brand Advocates Out of Regular Customers

When you want to create brand advocates, it starts simply with providing positive customer experiences [...]

Business Review Stats You Need to Know Before Requesting Reviews

We love open dialogue and feedback that starts conversations. That’s why we love online reviews. [...]

Forget Read Rates: Business Texting Stats That Actually Matter

Most businesses hope and pray that recipients will open their emails. And for all that [...]

Increase Customer Lifetime Value With Business Texting

When you cultivate strong relationships with customers and foster strong brand loyalty, all while providing [...]

7 Features a Business Texting Platform Must Have

You want to equip yourself, your team, and your clients with all the tools necessary [...]

7 Types of Lead Nurturing Messages That Your Business Needs to Send

According a study by Marketing Sherpa, 79% of leads never convert, and that’s because of [...]

What’s Your Business Texting Style?

Maybe you want to hone the tone your business uses. Or you simply want to try something [...]

3 Stats That Prove You Should Be Texting When Nurturing Leads

An ignored phone call. A forgotten email. A never-listened-to voicemail. We all experience these communication [...]

The Search for New Car Insurance: How to Not Nurture a Lead

Not too long ago, I was in the market for new car insurance. I hoped [...]

How to Use Text Messaging to Increase Customer Accountability

Running a successful business relies so heavily on accountability. Without someone checking in or offering [...]

Say Hello to a Better Address Book With Contact Capture Forms

When is the last time you cleaned up the contact list on your personal phone? [...]

How Automated Texting Transforms Event Planning

Event planning and running an event can seriously run your entire life, but it doesn’t [...]

How 1 Email Lost a Car Dealership an Otherwise Guaranteed Sale

I have a weird obsession with Subarus. But due to the size of my family, [...]