Author Archives: Emily McCauley
7 Tips to Improve Your Sales Process
Your sales process is the engine driving your business forward. It powers your revenue growth, [...]
Dec
How to Create Effective Holiday Text Marketing Campaigns
‘Tis the season for businesses to connect with customers and boost sales. But with the [...]
Dec
9 Tips for Delivering Faster Customer Service
Delivering faster customer service is a necessity for businesses trying to stay competitive. Speedy and [...]
Dec
What is Two-way Messaging?
When it comes to connecting with your customers, there’s no better way to do it [...]
Nov
7 Conversational Customer Service Texting Tips
One of the most effective ways to connect with your customers? Conversational customer service via [...]
Nov
How to Write Targeted Holiday SMS Messages
The holiday season is a prime time for your business to connect with customers and [...]
Nov
19 Creative Holiday Text Messages to Share [Templates]
The holiday season is just around the corner. By now, your business should be gearing [...]
Nov
Customer Support: Definition and Strategies for Success
Seventy-three percent of consumers say a good experience is key in influencing their brand loyalties. [...]
Nov
11 Customer Support Tools for Your Business
Customer support is crucial for success. With so many options available, consumers have high expectations [...]
Nov
Last-minute Black Friday and Cyber Monday Texting Tips
It’s crunch time for finalizing your Black Friday and Cyber Monday promotions and deals. You [...]
Nov
Black Friday and Cyber Monday Text Message Deliverability Tips
With Black Friday and Cyber Monday just around the corner, it’s crucial that your text [...]
Nov
8 Best Customer Service Software for 2024
No matter how businesses evolve, one thing always stays the same: the importance of providing [...]
Nov
A Small Business’ Guide to Choosing The Best Customer Service Solution
“Customer service is nothing less than the foundation on which today’s most prolific businesses will [...]
Oct
Simplify Your Sales Process: The Role of Sale Management Software
If your business relies on a sales team to nurture leads and close deals, you [...]
Oct
Choosing the Right Business Management Software for Small Businesses
One of the best ways to manage operations in a small business? Adopt a business [...]
Oct