Skipio Blog

Articles, news, and other great resources.

7 Conversational Customer Service Texting Tips

One of the most effective ways to connect with your customers? Conversational customer service via [...]

Understanding TCPA’s Opt-In and Opt-Out Requirements

Enacted in 1991, the Telephone Consumer Protection Act, or TCPA, regulates telephone solicitations. Initially, TCPA [...]

How to Write Targeted Holiday SMS Messages

The holiday season is a prime time for your business to connect with customers and [...]

19 Creative Holiday Text Messages to Share [Templates]

The holiday season is just around the corner. By now, your business should be gearing [...]

Customer Support: Definition and Strategies for Success

Seventy-three percent of consumers say a good experience is key in influencing their brand loyalties. [...]

11 Customer Support Tools for Your Business

Customer support is crucial for success. With so many options available, consumers have high expectations [...]

Last-minute Black Friday and Cyber Monday Texting Tips

It’s crunch time for finalizing your Black Friday and Cyber Monday promotions and deals. You [...]

Black Friday and Cyber Monday Text Message Deliverability Tips

With Black Friday and Cyber Monday just around the corner, it’s crucial that your text [...]

8 Best Customer Service Software for 2024

No matter how businesses evolve, one thing always stays the same: the importance of providing [...]

A Small Business’ Guide to Choosing The Best Customer Service Solution

“Customer service is nothing less than the foundation on which today’s most prolific businesses will [...]

Simplify Your Sales Process: The Role of Sale Management Software

If your business relies on a sales team to nurture leads and close deals, you [...]

Choosing the Right Business Management Software for Small Businesses

One of the best ways to manage operations in a small business? Adopt a business [...]

What is Personal Customer Service and How Do You Provide It?

People crave human connections. They want personalized experiences and genuine interactions. They want to be [...]

Customer Service Models: What You Need to Know

According to Hubspot, 93% of customers are likely to make repeat purchases with companies that [...]

10 Customer Service Best Practices For Every Business

To have a successful business, you need to have good customer service. The quality of [...]